Privacy Policy

Sync Marketing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2.1 Information You Provide: • Account Information: Name, email address, phone number, company name, and billing information when you create an account • Profile Information: Business details, preferences, and settings • Communications: Messages, emails, and other communications you send to us or through our platform • Customer Data: Contact lists, conversation histories, and content you upload to use with our Service 2.2 Information Collected Automatically: • Device Information: IP address, browser type, operating system, and device identifiers • Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns • Cookies and Tracking: Information collected through cookies, pixels, and similar technologies (see our Cookie Policy) 2.3 Information from Third Parties: • Social Media Platforms: When you connect WhatsApp, Instagram, or Facebook Messenger, we receive conversation data and contact information • Payment Processors: Transaction data from Stripe or other payment providers • Analytics Providers: Aggregated usage and performance data

We use the information we collect to: • Provide and maintain the Service • Process transactions and send billing information • Respond to your inquiries and provide customer support • Send you updates, marketing communications, and promotional offers (with your consent) • Improve and personalize the Service • Analyze usage patterns and optimize performance • Train and improve our AI models (using anonymized and aggregated data only) • Detect, prevent, and address technical issues and security threats • Comply with legal obligations We will never sell your personal information to third parties.

Our Service uses artificial intelligence to provide features such as: • Conversational AI agents (powered by GPT-5.2) • Image generation (powered by Gemini Pro 2.5) • Video generation (powered by Kling, Veo, and Sora) • Predictive analytics and customer insights 4.1 How AI Processes Your Data: • Conversations with AI agents are processed to generate responses • Your content inputs are processed to generate images and videos • Customer data may be analyzed to provide insights and recommendations 4.2 AI Training: • We may use anonymized and aggregated data to improve our AI models • We do not use your personal conversations or identifiable data to train third-party AI models without explicit consent 4.3 AI Content Ownership: • You retain rights to AI-generated content created through your account • You are responsible for reviewing AI-generated content before use

We may share your information with: 5.1 Service Providers: • Cloud hosting providers (AWS) • Payment processors (Stripe) • Email service providers • Analytics providers • AI model providers (OpenAI, Google, Kling, Veo) 5.2 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. 5.3 Legal Requirements: We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety. 5.4 With Your Consent: We may share information with third parties when you give us explicit consent to do so.

We retain your information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain information for: • Legal compliance (up to 7 years for financial records) • Dispute resolution • Fraud prevention • Enforcement of our agreements You may request deletion of your data at any time by contacting us at privacy@syncmktg.com.

We implement industry-standard security measures to protect your information, including: • Encryption of data in transit (TLS 1.3) and at rest (AES-256) • Regular security audits and penetration testing • Access controls and authentication requirements • Employee training on data protection While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights: 8.1 Access: Request a copy of the personal information we hold about you 8.2 Correction: Request correction of inaccurate or incomplete information 8.3 Deletion: Request deletion of your personal information 8.4 Portability: Request your data in a portable, machine-readable format 8.5 Objection: Object to certain processing of your information 8.6 Restriction: Request restriction of processing in certain circumstances 8.7 Withdraw Consent: Withdraw consent where processing is based on consent To exercise these rights, contact us at privacy@syncmktg.com. 8.8 Marketing Communications: You can opt out of marketing emails by clicking "unsubscribe" in any email or updating your account preferences.

We are based in the United States and process data in the US. If you are located outside the US, your information will be transferred to and processed in the US. For users in the European Economic Area (EEA), UK, or other regions with data protection laws, we rely on: • Standard Contractual Clauses approved by the European Commission • Your consent where applicable • Our legitimate interests in providing the Service We ensure that any transfers comply with applicable data protection laws.

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@syncmktg.com.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): • Right to know what personal information we collect, use, and disclose • Right to delete your personal information • Right to opt-out of the sale of personal information (we do not sell personal information) • Right to non-discrimination for exercising your privacy rights To exercise these rights, contact us at privacy@syncmktg.com or call our toll-free number.

We may update this Privacy Policy from time to time. We will notify you of material changes by: • Posting the updated policy on our website • Sending you an email notification • Displaying a notice within the Service Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: Sync Marketing Email: privacy@syncmktg.com Website: https://syncmktg.com/contact For EU/UK data protection inquiries: Data Protection Officer Email: dpo@syncmktg.com